Below we have listed the most frequently asked questions we receive from our customers.
1. How do I place an order?
You can place an order via WhatsApp or email in plain text. If you prefer, you can download our order form from our website Home Page or download it here directly. Once we have received your order, we will send an invoice with our banking details.
2. How long does it take to prepare an order?
The preparation time depends on the type of order, bottles, labels and boxes required. A simple unbranded order with no boxes or labels can normally be ready the next working day after payment, provided all the fragrances required are in stock. Orders requiring digitally printed labels generally take approximately 5 days, while orders requiring custom printed boxes or other outsourced printing can take approximately 2 weeks. Custom orders involving specific bottles, caps, labels and boxes may require additional preparation time. Your order can only be dispatched once all the elements required to complete it have been received.
3. How long does the courier take to deliver my order?
We have several courier options available, and each courier has its own delivery times. Delivery will generally take between 3–7 working days after your order leaves us. The courier will deliver to your home or work address. Courier delivery times are beyond our control. Please do not count weekends or national holidays as delivery days.
4. Do you deliver throughout South Africa?
Yes. We deliver to all areas in South Africa via courier, including Mpumalanga, KwaZulu-Natal, Eastern Cape, Northern Cape, Gauteng, Free State, North West, Limpopo and the Western Cape.
5. How much does courier delivery cost?
Courier charges are for the customer's account unless we are running a Free Courier Promotion. The cost depends on the size, weight, volume and destination of the order. Small orders such as testers may have a minimum courier charge, while larger orders will be quoted according to the actual parcel requirements. We will quote the courier charge once we receive your order and delivery address.
6. Can I choose my own fragrances?
Yes. You may choose your own fragrances when ordering stock or a starter kit. If you do not choose your own fragrances, we will select from our best sellers. Please see our blog post best sellers if you need more information.
7. Can I choose my own fragrances for a promotion or special?
One of the terms and conditions of our specials, promotions and certain starter kits is that customers may only choose from our In Stock List. This list changes daily depending on what other customers order from us. If you place a normal order that is not part of a promotion or sale, we will make sure that the fragrances you order are in stock before your order is completed.
8. Can I get my own label with a starter kit?
Yes. Certain starter kits are available with custom branding. The branding options and quantities available depend on the particular starter kit selected. Please see the relevant starter kit details in our catalogue.
9. Can I select my own bottle and caps with a tester kit or starter kit?
This depends on the particular starter kit. Only certain kits have the option of selecting your own bottle and cap combination. Please see the relevant starter kit information in our catalogue.
10. Can I mix different perfume oil percentages in one order?
Yes. You may have a combination of 17%, 30% or other available perfume oil concentrations in the same order, according to your requirements. It is also important to remember that oil concentration does not determine fragrance longevity on its own. Different fragrance compositions contain different materials, and some naturally last much longer than others. A 30% Floral and a 30% Oud, for example, may have very different longevity, projection and sillage. If you want to compare the effect of different oil concentrations, we recommend testing 17% and 30% of the same fragrance. This gives you a much more meaningful comparison, as the fragrance composition remains the same.
A particularly long-lasting 17% fragrance can even outperform a relatively light 30% fragrance.
For this reason, fragrances should not be compared by oil percentage alone. Please see our blog post The differrence between oil percentages if you need more information.
11. How long does the perfume last on the user?
Perfume longevity can vary from person to person, even when using the exact same fragrance at the same oil concentration. This is because individual skin type and body chemistry can affect how a fragrance develops and how long it remains noticeable. Longevity also varies between different fragrance compositions and oil concentrations. Please see our blog post What's the difference between 30% and 17% perfume for more information.
12. How much does it cost to start your own perfume brand?
Every customer has different requirements, so the cost will depend on the bottles, fragrances, quantities, labels, boxes and other products selected. Please see our blog post How to Start Your Own Perfume Brand for more information.
13. Do I need to pay a joining fee?
No. We do not charge a joining fee. We are a perfume wholesaler supplying the products and services needed to start a fragrance line or perfume business.
14. What is the minimum order for wholesale prices?
The minimum order to qualify for wholesale/bulk pricing is R1,000. Orders below R1,000 may still be placed, but will normally be invoiced at retail prices unless a particular starter kit or promotion has its own pricing and terms.
15. Can I start my own perfume brand with a smaller order?
Yes. Certain custom-branded starter kits allow you to start your own perfume brand with quantities below the normal R1,000 wholesale minimum. The quantity and branding options depend on the particular starter kit selected.
16. If I don't order R1,000 of stock, can I still buy one or two perfumes?
Yes. You may purchase one or two perfumes, or other smaller quantities, but orders that do not qualify for wholesale pricing will be invoiced at retail prices unless a specific promotion or starter kit applies.
17. Do I have to provide my own logo?
If you want your own logo printed, you will need to provide the logo, preferably in PDF format. If you do not have a logo, we can print your business name in plain text in your chosen font. You may also select from our pre-designed logos available on our Perfume Labels and Logos to Choose From page.
18. I have a logo. Can I send it to you?
Yes. You may send your logo so we can check whether the quality and resolution are suitable for printing. When you send your logo, we assume that it is already exactly how you want it printed. If you want additions such as Eau de Parfum, Perfume or 50ml added, please let us know and we will edit it for you where possible.
19. Do you design logos?
No. We do not offer a logo design service. We work with your existing logo, or we can print your business name in plain text in your chosen font. You may also select from our range of pre-designed logos.
20. How much does it cost to have my own label?
Digitally printed labels are included free with orders that qualify for the applicable branding option. Other types of label printing, transfers or direct printing may carry an additional charge depending on the type of printing required.
21. How will I know what fragrance is in an unlabeled bottle?
Unlabeled does not mean that you will not be able to identify the fragrance. In this instance, unlabeled means that the bottle does not have our logo or your logo. Each perfume bottle has a separate identification label on the back or bottom stating which fragrance is contained in the bottle. The only exception is where multiple bottles in the same order contain exactly the same fragrance and a separate identification label on every bottle is unnecessary.
22. Are the bottles you sell filled with perfume or are they empty?
We sell both filled perfume bottles and a limited selection of empty bottles. Our core business is supplying filled perfume orders for fragrance brands. Due to customer demand, we also offer selected empty bottles. The prices shown in our catalogues, promotions and sales are generally for bottles filled with perfume unless specifically stated otherwise. Empty bottles can be viewed on our Perfume Bottle.
23. Do you sell empty bottles?
Yes. We offer a selection of empty bottles due to customer demand, although this is not our core business. Empty bottles are subject to availability and are listed on our Perfume Bottle.
24. Do you sell bottles, pumps and caps separately?
No. Bottles, pumps and caps are sold as a complete unit and are not sold separately.
25. Do you provide branding if I buy empty perfume bottles or boxes?
Yes we provide certain types of branding on empty perfume bottles or empty perfume boxes.Please request our empty perfume bottle catalogue to see which branding services are excluded for empty bottle and empty box customers.
26. Do you mix my own unique fragrance?
No. We only supply our range of existing fragrances and do not create or mix unique custom fragrances. If you require a completely unique fragrance developed specifically for your brand, you will need to use a company that provides custom fragrance development.
27. Can I order perfume boxes only?
Yes. You may order perfume boxes separately. Boxes supplied separately are provided flat and unbranded, custom printed or with custom printed labels.
28. Can I order different fragrances in the same order?
Yes. You may order different fragrances in the same order. For example, if you order 16 x 50ml perfumes, all 16 may be different fragrances, or all 16 may be the same fragrance. The same principle applies to larger orders.
29. Where are you based?
We are based in the Western Cape on the West Coast of South Africa.
30. Can I send my own courier for collection?
Yes. You are welcome to arrange your own courier to collect your order.
31. Can I visit your premises?
Yes, you may schedule a face-to-face consultation by appointment. Our production studio is not open to the public. Due to client confidentiality and the work we carry out for multiple brands, visits are limited to scheduled consultations and are not available as general studio or production visits.
32. Do you have a shop I can visit?
We do not have a brick-and-mortar retail shop. We operate primarily as an online wholesale supplier with a production studio. Face-to-face consultations are available by appointment only.
33. Can I make an appointment for a face-to-face consultation or conference call?
Yes. You may make an appointment for a face-to-face consultation or Google Meet conference call. For a face-to-face appointment, please let us know the date, time and the type of fragrances, bottles, boxes, labels or other products you would like to discuss or test. For Google Meet appointments, you can book a time through our Google Meet Conference Call Calendar Appointment Time Slot Request. Your email address used for the booking needs to be registered on the Meet app. Alternatively, you may contact us by voice call. Each customer is allotted one conference call per month to prevent multiple appointment requests from the same customer.
34. Do you accept a deposit on an order or must the full amount be paid?
We do not accept part payment on orders. We will only start working on your order once we have received full payment.
35. Can I order custom printed boxes in larger quantities with my own branding?
Yes. We offer custom printed perfume, roll-on and lotion boxes. Small quantities may be completed in-house, while larger quantities are outsourced. Custom printed boxes are an additional service to our perfume supply and larger quantities may be outsourced where appropriate.
36. What type of perfume order qualifies for custom printed boxes or premium labels?
We generally work with quantities of perfumes that correspond with the number of custom printed boxes required in the order. However, we are open to discussing the requirements of each customer depending on the order.
37. Can I order larger quantities of custom branded items such as T-shirts and peak caps?
Branding items such as T-shirts, peak caps and similar products are not our core business and are offered only as an add-on to perfume orders. For larger quantities, we recommend using a specialist company that provides these services as its core business.
38. Are the bottles on your stock list available at all times?
Most bottles on our stock list are normally available, but we cannot guarantee uninterrupted supply as availability depends on supplier stock levels. If a particular bottle is temporarily unavailable, we will advise you and, where possible, suggest suitable alternatives.
39. Are testers automatically included with my order?
No. Testers are only included when they are specifically part of the promotion, starter kit or order you have purchased. Please check your invoice carefully before making payment to ensure that all items you are expecting are listed. If testers are not listed on the invoice, they will not be included. If a promotion includes testers, they will appear on the invoice as part of the stock supplied. If a promotion does not include testers, they must be ordered separately.